Frequently Asked Questions

 

   What age is the collection recommended for?

The collection is ideal for children aged 3 and up. It’s thoughtfully created to support sensory exploration, storytelling, and learning through play. It contains small pieces which are a choking hazard. *Always play with adult supervision.

What exactly is included in the box?

Each collection includes: a storybook, wooden characters, sensory playdough, sensory tools, themed elements, and an Inspiration Journal — and more. Visit our homepage for a full description. (Insert homepage link)

I’m not great at pretend play. Will this help?

Yes! Our storybook, characters, and tools are designed to make it easier to join the play — even if pretend play isn’t natural for you. The Inspiration Journal provides ideas when you need a boost.

I don’t really enjoy playing… Will this help?

Yes — and you’re not alone. Many parents didn’t grow up playing this way. Our materials gently guide you through connection-based play. Just follow your child’s curiosity — no pressure!

I’m always busy… Is it really possible to fit this in?

Yes — that’s why we made everything ready to use with no prep. It’s easy to store and quick to set up, so you can enjoy real connection without needing hours.

What is your playdough made from?

Our playdough is homemade and non-toxic, made with flour, salt, oil, cream of tartar, water, food colouring, and essential oils. It’s soft, scented, and sensory-rich. Not for consumption. May contain traces of nuts.

How to keep your playdough fresh

Store it in a sealed container. Play with clean hands, on clean surfaces, and away from heat. It lasts around 3 months. Need more? (Insert refill link)

What’s this white, scaly stuff on my playdough?

That’s natural salt crystal buildup — just knead or add a drop of water and it will return to its soft texture.

Is this a subscription box?

No — it’s a one-time purchase. But new collections are coming! (Insert subscribe link)

How long will my order take to arrive?

We ship from Melbourne within 2 business days.
Standard: 2–6 business days (AU)
Express: 1–2 business days
You’ll receive tracking info by email.

Is this aligned with educational goals?

Yes! The collection promotes fine motor skills, creativity, focus, storytelling, and meaningful family connection.

Can educators use it in classrooms?

Absolutely — we tested the collection in a real preschool and received amazing feedback from both educators and students.

Having an issue with your order?

If anything’s wrong, email us at hello@sensaconnect.com.au within 14 days and we’ll help right away.

Can I contact you directly with questions?

Yes! Reach us anytime at hello@sensaconnect.com.au.

Can I purchase it as a gift?

Yes! It comes beautifully packed and ready to surprise. Perfect as a meaningful, screen-free gift.