Return & Refund Policy
At Sensaconnect, we care deeply about your experience. If something isn’t right, we’ll do our best to make it right.
Damaged and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If your item arrives damaged, please email us within 7 days of delivery at contact@sensaconnect.com.au , including:
- Your order number
- A description of the issue
- Photos of the item and the packaging
We will assess the issue and offer a replacement, or refund according to your rights under the ACL.
Partial Issues
If your order includes a collection and only one item is faulty or damaged, we’ll resolve the issue with the specific item affected.
If you choose to return the full set without prior agreement, return shipping may not be covered.
Change of Mind
Unfortunately, we do not offer refunds or returns for change of mind.
We’re here to help with any questions you may have about our products.
If you’re unsure about any details, feel free to contact us before placing your order — we’ll be happy to assist you!
You can reach us by email at contact@sensaconnect.com.au. Please include “Product enquiry” in the subject line so we can respond as quickly as possible.
You’re also welcome to send us a message via Instagram chat at @sensaconnect.
Refunds
Refunds are issued only in cases where there is a confirmed fault, damage, or error with your order.
Once the return (if required) is received and approved, your refund will be processed to your original payment method.
Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.
We do not offer refunds for:
- Change of mind
- Items not returned in original condition (if applicable)
- Shipping fees (unless the item is faulty or incorrect)
Need help?
Let us know if you have any concerns — we’re always here to help.
You can reach us by email at contact@sensaconnect.com.au
You’re also welcome to send us a message via Instagram chat at @sensaconnect.