Shipping Policy
At Sensaconnect, we carefully pack and send all orders via Australia Post, a reliable and trusted shipping partner across the country. Below you’ll find the details of our shipping process and what you can expect when placing your order with us.
Processing Times
Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped. (add que estaremos fazendo sempre o possivel pra enviar o quanto antes, porem a production/handing time pode nos usar um pouco mais de tempo.
Shipping Options & Flat Rates
We offer two flat-rate shipping options across Australia:
- Standard Shipping — AU$12.90
Estimated delivery in 2–8 business days, depending on your location.
- Express Shipping — AU$17.90
Estimated delivery in 1–3 business days for areas covered by the express network.
Delivery times may vary during peak seasons or due to carrier delays.
Tracking
All orders include tracking. Once your order is shipped, you’ll receive an email with your tracking link. You can monitor your delivery via auspost.com.au.
Incorrect Addresses
Please double-check your shipping address at checkout. We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Australia Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Sensaconnect is not responsible for orders sent to incorrect addresses provided by the customer. If your parcel is returned to us due to an incorrect or incomplete address, a re-delivery fee will apply.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours at contact@sensaconnect.com.au and include the following details:
- Your order number
- Photos of the damaged item
- Photos of the external packaging, including the Australia Post shipping label
- A brief description of the damage you observed
Please keep the packaging and the damaged item until we confirm the next steps — this helps us resolve things faster for you.
We’ll open a case with Australia Post and guide you through the process. While they conduct their investigation, we’ll do our best to make things right for you as quickly as possible.
Your experience matters to us, and we're here to ensure your order is handled with care — from our hands to yours.
Delivered But Not Received / Delivered to the Wrong Address
If your tracking shows “Delivered” but you haven’t received your package — or if you suspect it was delivered to the wrong address — please reach out to us as soon as possible at contact@sensaconnect.com.au.
- To help us begin the investigation, please include:
- Your order number
- A brief description of the issue (e.g. not received, delivered to the wrong address)
- Any supporting details, such as a photo of your letterbox or building entrance (if helpful)
- The completed Declaration of Non-Receipt (see below)
We’ll open a formal case with Australia Post on your behalf and keep you informed every step of the way. While they conduct their review, our team will continue to support you and ensure your experience is handled with care.
*Declaration of Non-Receipt
In some cases, Australia Post requires a signed declaration from the recipient to proceed with the investigation.
We kindly ask that you complete and return this form as part of our process.
Please download the Declaration form (PDF), sign it, and email it to us at contact@sensaconnect.com.au when you first get in touch.
Providing this document early helps us act quickly on your behalf and resolve the situation as smoothly as possible.